ServiceNow is undergoing a significant global restructuring that has resulted in the elimination of several hundred jobs, highlighting the ongoing challenges faced by the software sector. A representative from ServiceNow confirmed that a "low single-digit" percentage of the company's workforce has been impacted by these reductions, which have taken place over several months throughout the year.
As of December 2025, ServiceNow reported having 29,187 employees, suggesting that the layoffs amount to several hundred positions. Earlier this year, CEO Bill McDermott expressed a commitment to maintaining the company's workforce at the same level by the end of 2026, urging employees to reorganize their workflows and adopt new technologies to demonstrate efficiency to their clientele.
Additionally, ServiceNow has made significant acquisitions recently, including firms like Armis and Veza, indicating that the company is likely realigning its operations to better integrate these new assets.
An anonymous ServiceNow employee spoke to Business Insider, describing the recent layoffs as part of a global restructuring effort and characterized the day as particularly difficult for the team.
The software market has seen significant volatility over the past year, with investors expressing concerns that advancements in artificial intelligence could disrupt the sector by decreasing demand and simplifying the development of proprietary software solutions.
In response to these industry changes, ServiceNow, similar to many other enterprise software companies, is heavily investing in AI while also recalibrating various aspects of its business model.
Despite the industry's challenges, ServiceNow recently announced quarterly financial results that met or exceeded Wall Street's expectations, and it has raised its full-year subscription revenue forecast. This has occurred amid ongoing discussions among investors regarding the potential transformative effects of AI on the software landscape.


