A growing concern among economists is the classification of certain job roles as "not worth paying for" due to the capabilities of artificial intelligence. This perception applies predominantly to fields like customer service, administration, and sales, where tasks are often desk-based and involve interaction between individuals and technology. While it's premature to hit the panic button, recent data reveals unsettling trends affecting these jobs in the AI age. Notably, from May 2024 to May 2025, the number of customer service representatives fell by a significant 130,180, marking a 4.8% decline.
The Bureau of Labor Statistics (BLS) highlighted 18 job categories influenced by AI in a report for 2024. This list is certainly worth examining to see if your position is included. The jobs identified include:
- Paralegals and legal assistants - Graphic designers - Broadcast announcers and radio DJs - Technical writers - Interpreters and translators - Insurance sales agents - Sales reps for services excluding advertising and finance - Wholesale and manufacturing sales reps for both technical and non-technical products - Models - Sales engineers - Procurement clerks - Credit authorizers, checkers, and clerks - Customer service representatives - Executive secretaries and administrative assistants - Legal and medical secretaries and administrative assistants - Secretaries and administrative assistants, excluding those in legal, medical, and executive sectors
Recent data released by the BLS suggests a slight downturn in these AI-related jobs, showing a 0.2% decrease from May 2024 to May 2025. This minor drop is framed against a broader employment uptick of 0.8% in the same timeframe.
However, as Bloomberg points out, the job category for medical secretaries and administrative assistants might skew the perceived impact of AI on employment. While this segment is thriving, overall numbers for the other categories have actually decreased by 1.6%.
The 2014 BLS report notes a dual perspective: while some jobs will likely suffer due to AI, others may see an improvement in job prospects. This aligns with voices such as Ezra Klein, who argue for the potential of a future where the AI economy fosters the creation of new and better job opportunities—easing the disruption caused by AI redundancies.
However, it’s essential to consider the nature of the new jobs being spawned by AI. For instance, many former graphic designers are now tasked with correcting problematic AI-generated outputs. Such developments do little to inspire confidence about the future job landscape.



