Pendo AI is an AI-powered platform that combines product analytics, in-app guidance, and churn prediction capabilities. It enables organizations to analyze user behavior across both traditional UIs and AI interfaces, track AI agent performance using metrics like 'rage prompts' to identify user frustration, and generate predictive business signals for churn and expansion modeling. The platform integrates with tools like Salesforce, HubSpot, and Snowflake, allowing teams to automate workflows such as customer discovery and support triage while providing real-time insights into user engagement and product adoption.