LivePerson is an enterprise-grade conversational AI platform that enables brands to create meaningful, personalized customer interactions across multiple channels including messaging, voice, social media, email, and more. The platform leverages natural language understanding (NLU) built on billions of conversational interactions, combined with machine learning and large language models, to automate customer inquiries and route conversations intelligently between bots and human agents. Key features include Intent Manager for understanding customer needs, Conversation Builder for creating automated flows, dynamic routing based on intent and sentiment, generative AI copilot tools for agent assistance, and comprehensive conversation analytics. LivePerson handles nearly a billion conversations monthly and serves leading brands including HSBC, Chipotle, and Virgin Media.